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Team Meeting

Senior Academy 

Welcome to the Senior Academy, where we provide comprehensive training to support and develop our senior staff. Our Senior Induction Training program includes 16 essential modules designed to enhance leadership, operational management, and service quality.

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Course Home

Senior Carer - Rapid Responder

Area Co-Ordinator 

Deputy Manager

1. Compliments & Reviews

  • Understanding the importance of client feedback

  • Managing online reviews

2. Dealing with Complaints & Escalation Processes.

  • Effective compliant handling.

  • Steps to escalate and resolve issues effectively.

3. Care Plan - sampling and best practices

  • Reviewing and implementing high-quality care plans

  • Ensuring compliance with regulations

4. Risk Assessments

  • Conducting comprehensive risk evaluations

  • Legal and regulatory considerations

4.1 Mental Capacity Act Assessments and Best Interest Decisions

  • Assessing an individual's ability to make specific decisions

  • Ensuring decisions made for someone lacking capacity align with their rights and needs.

5. Lead a Team

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6. Supervising Staff

  • How to provide effective staff supervision

  • Proper documentation and follow-up

7. Spot Checks- Best Practice and Monitoring

  • How to conduct effective spot checks

  • Ensuring quality control and compliance

8. Train the Trainer- Deliverying Training

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8.1 Moving & Handling - Train the Trainer

  • Advanced techniques for safe moving & handling

  • Training others to ensure best practices.

8.2 Medication  - Train the Trainer

  • Understanding medication errors and prevention.

  • Training others in medication adminsitration best practices

8.3 Medication  - MAR Chart Auditing 

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8.4 Medication Incident Investigation

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9. System Training 

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9.1 Monitoring 

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9.2 Messages 

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9.3 Allocations

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9.4 Suspensions

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9.5 Charging and Variations 

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9.6 Events Uploading and New Business

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12. Private Work and Community Engagement 

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12.1 Compliments & Online Reviews 

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12.2 Leaflets and Local Advertising

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12.3 Social Media and Digital Presence 

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12.4 Community Events and Charitable Initiatives  

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12.5 Refer--a-friend and Incentive Campaigns 

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12.6 Parish Community Ads and Local Media

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13. On-Call Procedures - Handling emergencies effectively 

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13.1 Rapid Response

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14. Buddy System

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15. Managing Key Performance Indicators (KPIs)

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16. High Risk Audit Management

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MAR Chart

MAR Chart Audit Form

Patch Chart

Service User Spot Check

Appraisal/PDP 

On Call Policy

Supervision Form

Medication Policy

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